You can use the fields enclosed in Percent signs in the template. These will be replaced by the text from the Order. The fields won't be available until after the Order is printed (because we need the Consignment Number) Account Ref = %AccountRef% Consigment Reference = %ConsignmentRef% Invoice Number = %InvoiceNumber% %ItemLines% Service = %Service% Service Enhancement = %ServiceEnhancement% Consignee = %Consignee% Address 1 = %Address1% Address 2 = %Address2% Address 3 = %Address3% Post Town = %PostTown% Post Code = %PostCode% Country Code = %CountryCode% ServiceId = %ServiceID% Senders Reference = %SendersReference% Safe Place Text = %SafePlaceText% Date = %Date% Thank you for your Order